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Guest experience - Floor manager
SUMMARY:
The Guest Experience Floor Manager (3dr & 4th Floors) is responsible for all exhibits, content and special projects in the 3rd & 4th floor galleries of Arizona Science Center. The Guest Experience Floor Manager is accountable for the succesful integration of daily and special events in the galleries; training staff and volunteers to perform various demonstrations and activities; evaluating gallery staff performance and programsl and developing new demonstrations, activities, and events to enruch the guest's experience. The Guest Experience Assistant Manager and Floor Team report to and work with the Guest Experience Floor Manager to ensure an anjoyable consistent experience for the guest. The Guest Experience Floor Manager makes all major decisions regarding programming and staffing for the galleries with the guidance of the Senior Director of Guest Experience. The Guest Experience Floor Manager also acts as Project Manager for all special projects and touring exhibitions for the galleries he/she is reponsible for.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following and other duties may be assigned.
- Works with ASC team to create a strategic plan for the guest experience in the galleries.
- Develop gallery staffing plans for daily operations as well as traveling exhibitions.
- Works with the Director of Scientific Interpretation and the Communications Department on planning daily and special events occuring on the gallery floors.
- Works with other departments in creating a viable gallery staff and volunteer training program.
- Oversees the regular on-going training of gallery staff and volunteers.
- Evaluates gallery team performance and the Guest Experience for the 3rd & 4th floors.
- Facilitates ongoing communication between Guest Experience Floor Team and other Departments regarding exhibits and activities occuring in the galleries.
- Oversees the development of new demonstrations, activities, and events for the gallery floor, working collaboratively with the Director of Scientific Interpretation, the Senior Director of Guest Experience and other ASC team members.
- Directly supervises assistant Guest Experience Assistant Manager and, as needed, the gallery floor team and handles any major disciplinary issues arising with gallery team.
- Manages budget, schedules, facility integration, vendors and team members as relating to daily opertations, touring exhibitions and special projects.
SUPERVISORY RESPONSIBILITIES:
Supervises the Guest Experience Assistant Manager and floor team. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include planning, assigning, delegating and directing work; rewarding and disciplining employees; addressing complaints and resolving problems; and bringing major gallery decisions and issues to the Senior Director of Guest Experience.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Bachelor's degree (B.A.) from four-year college or university or equivalent training and four years related management experience; or equivalent combination of education and experience.
OTHER QUALIFICATIONS:
- Highly organized.
- Attention to detail.
- Program development experience.
- Evaluation experience.
- Excellend interpersonal skills.
- Ability to communicate in Spanish is helpful.
- Experience working with adolescents; familiar with and appreciative of adolescent habits and frames of reference.
- Working knowledge of Microsoft office including but not limited to: Word, Excel, Outlook and PowerPoint. Working knowledge of Microsof Project is preferred.
Please submit resumes to:
Patrick Weeks
Senior Director of Guest Experience
Arizona Science Center
600 E. Washington Street
Phoenix, AZ 85004
weeksp@azscience.org
FAX: 602-716-2088
No Phone Calls Please!
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