Guest experience - Assistant Floor manager
SUMMARY:
The Guest Experience Assistant Floor Manager (3rd & 4th Floors) is responsible for developing new demonstrations, activites and events to enrich the guest's experience in the 3rd & 4th floor galleries of the Arizona Science Center. The Guest Experience Assistant Floor Manager is accountable for the successful integration of day to day operations; day to day scheduling; day to day reports; and all applicable content development. The Guest Experience Floor Team report to and work with the Guest Experience Assistant Floor Manager to ensure an enjoyable consistent experience for the guest. The Guest Experience Assistant Floor Manager implements all major decisions regarding programming and staffing for the galleries with the guidance of the Guest Experience Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following and other duties may be assigned.
- Assists the Guest Experience Manager to create a strategic plan for the guest experience in the galleries.
- Assists in the development of gallery staffing plans for daily operations as well as traveling exhibitions.
- Assists with the Guest Experience Manager and the Director of Scientific Interpretation and the Communications Department on planning daily and special events occuring on the gallery floors.
- Assists with the Guest Experience Manager and with other departments in creating a viable gallery staff and volunteer training program.
- Assists in the evaluation of gallery teams' performance and the Guest Experience for the 3rd & 4th floors.
- Assists with the ongoing communication between Guest Experience Floor Team and other Departments regarding exhibits and activities occuring in the galleries.
- Assists with the management of budgets, schedules, facility integration, vendor and team members as relating to daily operations, touring exhibitions and special projects.
- Implements the development of new demonstrations, activities, and events for the gallery floor, working collaboratively with the Guest Experience Manager, Director of Scientific Interpretation, and other ASC team members.
- Implements the regular on-going training of gallery staff and volunteers.
- Implements the daily maintenance of all gallery exhibits with input from Exhibit Technician.
- Directly supervises the gallery floor team.
SUPERVISORY RESPONSIBILITIES:
Supervises the Guest Experience floor team. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include planning, assigning, delegating and directing work; addressing complaints and resolving problems; and bringing major gallery decisions or issues to the Guest Experience Manager.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Bachelor's degree (B.A.) from four-year college or university or equivalent training and four years related management experience; or equivalent combination of education and experience.
OTHER QUALIFICATIONS:
- Highly organized.
- Attention to detail.
- Program development experience.
- Evaluation experience.
- Excellend interpersonal skills.
- Ability to communicate in Spanish is helpful.
- Experience working with adolescents; familiar with and appreciative of adolescent habits and frames of reference.
- Working knowledge of Microsoft office including but not limited to: Word, Excel, Outlook and PowerPoint. Working knowledge of Microsof Project is preferred.
- Strong science background preferred.
Please submit resumes to:
Jeannie Colton
Guest Experience Manager
Arizona Science Center
600 E. Washington Street
Phoenix, AZ 85004
coltonj@azscience.org
FAX: 602-716-2088
No Phone Calls Please!
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project manager
SUMMARY:
Arizona Science Center (ASC) will develop after school programs and summer camp programs for schools, with funding from the Arizona Department of Education's 21st Century Community Learning Center funds. We will be organizing, recruiting and training eight instructors to deliver informal experiences in science, technology, engineering, and mathematics (STEM) to 16 school district sites statewide, coordinating closely with the districts and the ADE. Programs include after school clubs, summer camps and family science nights.
The Project Manager will supervise a Lead Instructor, support staff as required, and instructors who are hired and trained to deliver the programs at school sites. The program is expected to be renewed and expanded in coming years.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following and other duties may be assigned.
- Recruit, screen and retain project staff
- Visit and coordinate program sites; travel to sites to monitor instructional progress
- Supervise ASC project staff; monitor staff performance
- Oversee scheduling of programs and training schedules
- Manage curriculum supplies process
- Manage billing and invoicing; financial records and reporting
- Coordinate STEM program evaluation process
- Interface with ADE, district and tribal administrators
- Build the program for sustainability through networking, conferences, promotion, creating a financial model, negotiating further agreements with ADE
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bilingual English/Spanish
- Detail-oriented with excellent communication and writing skills
- Familiarity with k-8 schools
- Familiarity with national STEM programs and standards, formal and informal
- Familiarity with parent education dynamics and programs
- Familiarity with educational agency protocol
- Driver's license and clean record
EDUCATION and/or EXPERIENCE:
- B.A. or higher in education, science education, or organizational management
- Experience with educational project development
- 2 years experience setting up new programs
- 2 years experience with informal STEM programs
- Experience in innovative community-based programs
OTHER QUALIFICATIONS:
- Electronic and computer skills: facility and experience with educational software and hardware, Internet fluency
- Facility and experience in child-centered, inquiry-based, experiential learning approaches
- Familiarity with best practices in science teaching and Arizona state standards
- Ability to work as a member of a multi-disciplinary team
- Possess a professional demeanor
COMPENSATION:
- Temporary, full time position with benefits for 8 months with the potential of continued employment based on funding
- Salary $40,000 per year (prorated)
Qualified candidates submit cover letter, resume and references to:
Dianne Mckee
Arizona Science Center
600 E. Washington Street
Phoenix, AZ 85004
mckeed@azscience.org
FAX: 602-716-2088
No Phone Calls Please!
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guest services department
SUMMARY:
Guest Services are first to greet and interact with guests, making their experience a positive one. Part time, flexible work schedule. Both weekday and weekend as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following:
- Be able to work weekday or weekend basis as needed
- Be accurate and prompt in handling cash (including check and credit card)
- Ability to assist guests with questions regarding the Center including fees, programs, schedules, and activities, greet school groups and help with bus duties
- Interact with guests in a positive manner
- Ability to resolve guest disputes in a pleasant and positive manner
- Ability to assist guests in an emergency situation
QUALIFICATIONS:
- Outgoing and friendly personality
- Excellent customer service skills
- Basic mathematical skills (add, subtract)
- Ability to work independently and proactively without constant supervision
- Ability to operate a computer
- Bi-lingual a plus
To apply for this position please fill out an application at the Arizona Science Center or submit a resume, cover letter and three references to:
Troy Fox
Sr. Guest Services Manager
Arizona Science Center
600 E. Washington Street
Phoenix, AZ 85004
foxt@azscience.org
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